Kindbody - Portland

Unfortunately my first experience in my fertility search was here. Much like another review there was no tailored treatment plan. I was disregarded when explaining my PCOS, unnecessary appointments with no progress and 6 months of diagnostics before I even had a plan. The portal had incorrect instructions and information. Communication was poor. I should have known when I was explaining things to doctors that it wasn’t a good place. It very much seems like a money grab instead of helping women to conceive. I’m disappointed I didn’t go elsewhere.

The patient care was awful. The front staff never could find my account, it took weeks to consolidate my results and my husband’s results. Everything was plug and play, no tailoring of care to patients, absolutely no trauma informed training across every person I met including some truly awful nurses. Rude, dehumanizing, and my favorite was when the nurse said “what, your husband doesn’t care about you enough to be here” while I was waiting for a procedure. The doctor was condescending and lacked the ability for even basic active listening. The cherry on the sundae though was calling to pay a $250 bill only to be told it’s actually a $1700 bill. Couldn’t get an answer from the person on the phone as to why this happened. I will actively encourage people seeking reproductive healthcare to go to any other company.Edited it to add: the company reached out after I had a terrible experience with their financing partner in Dec 23 and then said they would follow up (never did) so I’m not gonna take you up on the disingenuous message of “concern” below. Kindbody only cares if the review is public.

Its frustrating how poorly this clinic works, the communication is horrible. They try to get multiple women to do IVF on the same day and they rush the process so much that it makes it extremely stressful. We have wasted a lot of money here. I now hope to be able to transfer my information and test results to another fertility clinic that actually takes their job seriously and wants to help people get pregnant.

Ive been feeling so much better after taking some simple steps with my supplements. Since adding in a few additional vitamins to my game plan, my hot flashes have nearly vanished and energy levels improved! At first, I was skeptical, yet seriously amazed, especially when most people say, Youre just peeing them out! Its a waste of money. Thank you so much for your guidance!

UPDATE:Ive officially withdrawn from this clinic. Dr. Adams was great, but now that she is leaving they have Dr. Westphal filling in and she is just...well, AWFUL!Honestly, after my first negative review the staff in clinic got much, much better. They really put in the work to turn things around. I appreciated it a lot.Now, back to Dr. Westphal - she should not be treating patients. Im sure she is a great scientist, but she was unengaged, and refused to treatment following the plan that Dr. Adams and team put together. It was very much giving the notion that she doesnt want to treat patients. To be fully transparent, my BMI is high and to be a patient, you need to get it to 45% I got to 43% and was ready to start and Dr. Westphal initially told me 40% which I felt like I could do. She then told my nurse that I needed to get to 30% - when my nurse (who is INCREDIBLE) had to break the news, she was upset and said she knew that was not the policy of Kindbody and didnt understand.I would just avoid this place. Maybe Im a sucker for good marketing, but I was so hopeful to have a #Kindbaby, and really wanted to make it work - wasting thousands of dollars to do so. :( Im heartbroken. Im officially moving forward with ORM and so far that experience has been great.I have a friend who was also at Kindbody but has switched care to Spring Fertility after a bad experience with Dr. Westphal as well. They need to get her out of there. She is hurting the clinic and reputation of Kindbody.Assuming it is because she is working from California while they search for a new resident doctor and just doesnt want to travel to treat patients. That is what I got from her.To the nursing team (yall know who you are and I thank you in portal) - THANK YOU. I really enjoyed working with you all! You were wonderful.Again, heartbroken and very disappointed in Kindbody. I get that Portland isnt a big market, but we deserve better than Dr. Westphal.___________________________________________________________As a Black woman I really want this to work out with Dr. Adams! But the mistakes are already alarming and we haven’t even started the big stuff.Dr. Adams was great in the initial virtual appointment, but the staff have been hard to communicate with, and scheduling a follow up appointment has been horrible, no phone answering or call backs.I recently went for a blood draw for a genetics test and was told the wrong test was ordered. Now I’m required to pay for another test and blood draw on account of the clinics mistakes. Not to mention their nurses treated me like a pin cushion having to stick me 7+ times for the blood draw. So the experience seems minimal.I really, really want to give Dr. Adams a chance but this facility is seriously lacking in care and I feel going through this process will be more traumatic than just making a switch.Also forgot to mention that I was forced to stand outside in the pitch black dark, freezing cold because I was told to arrive 15-minutes before my appointment and the folks inside wouldn’t answer the phone nor door.With the lack of service and communication I feel it will become difficult to have trust and faith in this clinic as we get further down the line of things.New patients be warned.

We traveled from Central Oregon to work with Dr. Adams and Kindbody. While the travel made the process difficult, the wonderful and attentive staff at Kindbody really made us feel supported and looked after. We look forward to continuing our journey with them and recommend working with Kindbody Vancouver/Portland.

My spouse and I had our very first consultation in the June of 2023. Immediately it is clear that Dr. Adams is incredibly skilled and knowledgeable at her craft. Long story short life events came up that postponed our treatment, however, we’ve just had a very successful egg retrieval. Personally I haven’t had any issues with communication via the online portal. My clinical coordinator Heidi is absolutely astounding at responding to messages, sometimes even as quickly as within an hour. Anytime I have called and left a voicemail I have always heard back within the day. Perhaps new staff is helping some of the other mentioned issues but as stated Dr. Adams is wonderful, my coordinator Heidi, the NP’s Haley and Shannon, and last but not least Michelle who is a tech and a needle stick pro! We’re looking forward to our next phase of treatment to grow a family.

I am getting very upset! The experience at the office itself was fine. We paid the total $100, and then they changed price later AFTER OUR APPOINTMENT to $200. So now we keep getting a bill to pay the rest, so another $100. I have talked to many people, all of them saying ok now it’s fixed you won’t get the bill anymore. They agreed that we don’t have to pay the extra $100 since the price was changed after. WE KEEP GETTING BILLS!! It is the biggest pain trying to get ahold of ANYONE on the phone so when I finally do and they say it’s fixed I expect it to be FIXED! You guys need to figure out your billing and phone system and get some better customer service. And don’t even try to reply and say “contact us at this number” I am not going to sit on hold for an hr so you can fix YOUR mistake. I expect you to call ME

KindBody stands out as the singularly worst experience my wife and I have had in any healthcare setting in our lives. The callous and dehumanizing machinery theyve put together and call a fertility clinic is something that could have served as inspiration for a new Aldous Huxley novel.While I dont doubt Dr Adams competency, her bedside manner amounts to an auctioneer flippantly trying to cover test results, success probabilities and a treatment plan within 15 minutes because she was already 15 minutes late to the 30 minute meeting she scheduled with you.Fertility treatment is also a very time sensitive process, yet it seems the staff there is entirely unmotivated by temporal urgency. Treatment paths that require reacting within 24-72 hours of certain events can take up to a week to get a response on the portal. The responses tend to be terse to the point of being unhelpful, and asking for clarification only creates more delay.Their phone system is designed to prevent you from talking to a human being entirely unless its about billing. In my experience, even if you get through to a human, its a nationwide system and the person you reach may be clueless. In my experience I was routed to someone in Chicago who comically asked me if I was sure I was even a KindBody patient. Im not sure what alternate reality he lives in where people frequently spend an hour on hold to speak to a clinic theyve never visited.While we abandoned pursuing any form of treatment with KindBody, one of the more pernicious communications came unsolicited a few months later: a Black Friday sale on their services. Thats right, Black Friday: Americas monument to materialistic blood lust. Perhaps they like to see their clients line up at 4am for egg retrieval alongside Walmart customers seeking $1 surge protectors and buy-two-get-one TV series box sets.Ultimately, KindBody is the closest thing you could get to a drive thru level experience when it comes to the most consequential journey of your life. Their goal is simply to take your money and as much as they can while investing as little time as possible in you.

I just completed my second egg retrieval with Dr. Adams and the team. Throughout this very long process I have felt cared for, heard, and supported. The team has been extremely responsive when I have had questions. I have a very unique situation and the PGT team has spent so much time on the phone with my lab to do everything in their power to help with my pregnancy journey. I have so much confidence in Dr. Adams and I am excited for my next steps. Thank you to everyone that has helped with my care!!

I had a successful first cycle with IUI on my first try. I had a great experience with dr. Adam’s. I recently suffered a loss and I’m looking for trying an another cycle at Kindbody when I’m ready.

I came to Kindbody (formerly Vios) in Salmon Creek after being serviced by the larger Portland Oregon fertility clinics, and not liking the large clinic feel. I came around the time that Kindbody was acquiring Vios. Having worked at a company that went through an acquisition, it is a messy process with lots of growing pains. The clinic was clearly doing their best amongst the massive changes taking place and the assimilation into the new company software, protocols, etc. Once the dust settled, communication flowed very well. Use the portal, that is the best way to communicate with your care team. As far as care goes, I was extremely impressed with Dr. Adams and the team she has built. Everyone is kind and knowledgable. At the end of the day, they are professionals, and know what they are doing. After 4 years of infertility and through the mad skills of this team, I am currently pregnant. Thanks to Dr. Adams and all the nurses and care staff that helped make this dream a reality for me and my husband!

They have the worst communication and customer service ever. They make you do everything through the portal. When you try to contact someone, theyre supposed to contact you in 2 business days, but that is a lie. They will ignore you forever. Also, they dont give you itemized bills. They cant even put your name on them, so its basically impossible to make claims to your FSA because they only send you vague bills that say nothing but the amount. There is zero kindness in Kindbody.

Im leaving my old review down below but wanted to say DO NOT go to Kindbody for an egg retrieval. They currently do not have an RE (Dr. Adams was leaving at the end of August) and when I went to get my embryos moved to a new clinic I found out that Kindbody either did not complete necessary lab work or lost my records! Now I cant get other clinics to take my embryos! If anyone else is having this problem youre not alone. Legal action may be the next step- Im furious.I concur with all of the negative reviews, especially the lack of trauma informed care for those struggling with recurrent pregnancy loss. Communication was horrific with this clinic and in general Dr. Adams appeared irritated by my questions. But all of that being said we did complete two egg retrievals (one was really successful, the second one was not) and one embryo transfer that is now a beautiful 3 month old. We went here because it was the most convenient (going over to Portland for every other day lab draws and ultrasounds while working full-time is almost impossible) and at the time they were offering a great deal- if I had any other options in Vancouver I would opt for them due to all of the issues in the other comments, but if you’re like me and have limited other options I want you to know that I was successful here, and relatively quickly- so definitely not a ‘scam’ like some of the comments suggest- just horribly managed.

My entire experience felt like I was in an episode of Curb your enthusiasm. They never got my referral. I had it resent. Then played phone tag until finally I was able to schedule. the lady who I did eventually speak with on the phone with was great. Why is it called the Portland office but its located in salmon creek area of Vancouver? Last i checked Vancouver is not Portland. That alone was confusing. your appt is at our Portland office? where is it in Portland? oh its in salmon creek LOL then had to fill out what felt like 6 forms, create and ACC and jump through hoops on their website. Just to give my sample over. i get there and they have freshly waxed smooth floors and a cloth rug with no sort of anti slip backing and i slipped and almost fell into their couch. front desk lady then ask for payment and i asked if my insurance covered it? she said i didnt upload it in to their portal. so i hand her my insurance card and she asked me to take it and me upload it into the portal myself. LOL i insisted she take it and she do it after she asked if it was took difficult for me she could do it. I dont work for kind body nor am I making my customers jump through hoops in their weird and arduous check in process just for a simple drop off. Also i dont remember what my user name of log in is b/c i used it once and forgot it all like whyyyyyy? is everything so unnecessarily overly difficult. so then you just sit there are stare at a picture of a bicycle with orange slices for wheels awkwardly until they call you back. They then ask you verify numbers on the labels which none of them mean anything to me besides my date of birth and name. Date of birth was wrong but no big deal we moved forward. go back to the front and ask if my insurance covered it or will they call me to pay for it? she lets me know they wont call me for results. i get that but i was asking about payment to make sure i was good to go. every step of the process was like pulling teeth. when i had the same semen analysis done at Kaiser it was simple easy and painless. So future reference if your insurance allows you to use Kaiser go to Kaiser. the Kaiser office in Vancouver off mill plain and not the Kaiser Portland office in Vancouver LOL- Kyle Anson aka Larry David for a day.

Summary: Poor communication, prescription mistakes, and traumatizing care.The staff never answers the phone (unless you’re calling as a new patient) and take days to respond to portal messages. They suddenly demanded payment during my pretreatment cycle and threatened to withhold care if a 23k payment wasn’t made by the next day. I really liked the physician which is why we stayed, but it continued to get worse. They made errors in my prescriptions and it required me being vigilant and calling/emailing several times before the mistake was fixed. The final straw was when they refused to let my partner join me (vaccinated and masked) for an ultrasound when the KindBody website clearly states masked partners are permitted. They don’t care about trauma informed care or helping to eliminate stress during invasive procedures. They couldn’t explain why their policy was different compared to the website and refused to make accommodations for my request, even after explaining I’ve experienced medical trauma after repetitive pregnancy losses. Lastly, it’s been over a month since I left and they still have not refunded my money. It took four emails to get an update and I was told that because of the large refund, it could take several more weeks. I moved to another local clinic and have had none of the same issues. If communication and caring are important to you, look elsewhere.

I wish I could give them 0 stars. I echo everything else mentioned in other reviews. Communication and customer service is horrible. I have to reach out several times before I can connect with someone to schedule an appointment. Their current phlebotomist vein-shamed me after multiple attempts to get a blood draw. They are not LGBT sensitive as I’ve been insulted multiple times when the provider suggests timed intercourse during my cycle and I have to remind them every time that my partner does not produce sperm. Furthermore, I’ve noticed increased charges on my account. This clinic is more like a terrible business putting customers/patients last and instead focused on profiteering off people’s fertility struggles. Unfortunately, there’s no other options in Vancouver.

Very unfortunate lack of communication, lack of willingness to discuss almost anything, and extremely confusing user portal. If I was in a relationship with this person, I would categorize them as avoidant. They almost never pick up the phone. Dr. Adams was great on the singular virtual zoom I had with her last year which is why I chose to work with her, then I never saw or spoke with her again. She needs either more staff, new staff, or a new way to communicate with her patients. A simple request for records to be sent to me has taken over a month, six+ requests from my end, plus mention of a lawyer, and I still dont have the results Ive been asking for in my inbox. Im looking elsewhere due to the insanely frustrating experience, which is unfortunate because I was really impressed by the doctor herself

Eesh, where to begin. Nightmare is the first word that comes to mind.Update: I received a call after writing this review, and was told I would hear back from them the following day regarding my concerns. And of course as predicted, I received no emails, no calls, no portal messages. I haven’t heard anything from them since that day. Nothing was resolved, I’m still getting bills for visits that I shouldn’t be paying for. STAY AWAY FROM THIS PLACE.The lone star Im giving is for Dr. Adams, who, in the single 40 minute session we had together, was knowledgeable and nice (albeit rushed, due to technology issues, which shouldve been the first red flag).The rest of the experience was unprofessional, uncommunicative, traumatizing, full of mistakes, an accounting nightmare, and an emotional rollercoaster. Their front desk person was nonexistent, their portal is a joke, their accounting team is inexperienced and useless, and their nurses are overworked. I had sent complaints up the food chain at their organization repeatedly, received 1 single call from someone who apologized and said I had fallen through the cracks, and that shed be with me every step of the way going forward. I never heard from her again. Based on these other reviews, it seems like the crack I fell down was far and wide, and took down many others simultaneously.Our experience was so hideous, that when were days away from scheduling IUI with Kindbody, my husband finally put the kibosh on it. He couldnt handle how we had been treated by them, so we chose to wait SIX months to see another doctor, instead of moving forward with them.If youre looking for a kind, compassionate, responsive, educated, caring team for your fertility needs, look elsewhere.

Office/lab staff at Salmon Creek are great. However what turned my wife and i away from them was their terrible accounts service. They charged for work done that was covered and when an inquiry was made no one would respond. Calling their accounts offices as we were instructed by the front desk folks did nothing as well. On top of this they have not responded to any requests we have made regarding getting copies of our lab and blood work so this lack of response from their accounts side has soured us on what can be a stressful process. Very disappointed and frustrated as we are now having to get this work done again but with another place.

I had an egg retrieval process at Kindbody. It was very successful! I am glad I did this with Kindbody Portland team. Many thanks!!

This facility and the lack of communication is horrible. Everyone that works there acts bothered and rushed. Impossible to get a hold of anyone. Doctor was 15+ late for every appt, rushed me to catch up timing wise for next appt and not clear in communication. Technological issues on their end… red flags all aroundWe decided not to work with them and now are unable to get all my medical records. New place faxed request 3+ times and they just don’t reply. They also don’t answer the phone, call me back or respond to emails.

We’ve had a long journey with Kindbody, formerly Vios, and although at times the communication and administration has been lacking, what really makes up for it is the expertise, wisdom, and kindness of Dr. Adams. I trust her and all of the clinical staff immensely and have had nothing but positive, incredible experiences with them. Dr. Adams goes above and beyond for the best possible results, and her warmth means everything at such a vulnerable, emotional time.

Everyone has been very kind and really listens to what you have to say. I really appreciate how responsive everyone is to voicemail and email. We have been dealing with unexplained infertility for almost 2 years, and it’s been wonderful speaking with doctors who have a positive outlook. Additionally, we are paying out of pocket and the cost from this clinic is much more affordable than other clinics we spoke to.

Another Update: Still an absolute disaster. Haven’t fixed the issue. You’ll see here the asked me to reach out. I did. They don’t respond, they don’t answer. Truly think this business is a scam at this point. I went in 6 weeks ago and paid them $600. It came out of our account. And yet yesterday I received a “final notice” saying I would be sent to collections. It’s literally paid. They still won’t answer the phone, emails or portal messages. I truly warn you not to work with this business. It will be a mistake.Update: 4 weeks later still haven’t been able to pay my bill. They haven’t fixed the bill pay issue. No one ever answers the phone. I just get voicemails and runaround in circles. You’d think the least they could do was take a payment. I just want to be DONE. Do not work with them. The stress is not worth it.Overall pretty disappointed…I had high hopes but I feel that the communication is not good. It is very hard to get answers to your questions. I had to reach out so many times to get responses. I felt that I was always having to ask what was next and felt confused most of the time. Additionally, both my husband and I felt mislead on what was included in the diagnostic package and we felt a lot of pressure to schedule things immediately. The initial cost that we were told was $600 which we were very happy with but very quickly that number doubled because we didn’t realize things weren’t included. We listened so attentively and took notes during our consultation and we really thought we understood what was included. We didn’t. Now here I am ready to be done with this clinic and can’t even figure out how to pay my bill. When I go to the website listed on my statement, this location isn’t listed. Then when I go to my portal it shows I owe $0 even though I received a $600 bill in the mail. There just seems to be a lot of issues and hiccups with this clinic. It is frustrating and stressful and infertility is already such a painful and stressful experience that it is difficult to add these other stressors. Stress doesn’t help when trying to conceive!

Everyone we spoke with was very kind and knowledgeable! And the Kindbody employer benefit is amazing! So helpful financially! 🙌

Update: notice how they responded here and told me to contact them. Well, I did! A week ago. No reply. No reply via phone. No reply via their portal. This place is fraudulent.I could not be more disgusted with this facility!!!!!! DO. NOT. GO. HERE. They have horrific communication, and even though I hand delivered a payment and have a receipt from 6 weeks ago, I received a statement in the mail today saying I still owe them money and will be sent to collections. I am absolutely furious. They never answer the phone, never respond on the portal, are extremely misleading when it comes to care, so so so unprofessional. I am shocked. KindBody/Vios, you truly need to figure out these issues. No one deserves this treatment. I need to see this payment removed from my account IMMEDIATELY.

We are so happy with our experience with VIOS so far. Dr. Adams and her team are well coordinated and timely, which is helpful in such an important time for us. We really find it is so refreshing to finally have a doctor who is equally sensitive and straight forward. She is great about giving us all the information in a such a way, that we are confident in the decisions we have to make. Thanks Vios! Will update again as we continue with treatment.

Dr.Adam is great and she has a great team ! I appreciate everything that Vios and Dr. Adam has done for me. It’s just the beginning of our experience. Overall the experience is very private and very intimate. Every time i go in for my appointment it feels very welcoming. Thank you guys so much for having a grand opening deal for new patience’s . overall we are looking forward to our journey with Vios .

I couldn’t say enough great things about Vios. And I can say that having experienced another clinic for years.Vios staff are kind, friendly, and knowledgeable. You’re not just another body coming and going. They were our saving grace we found when we were ready to give up on our journey.

We had a consultation appointment a month ago, it cost $300. They said a financial team and a family planner were going to talk to me after our appointment. Its been a month, Ive called and messaged several times through the patient portal and no one will get back to me. Weve decided to go to a different clinic and are very disappointed that they charge so much just to let you slip through the cracks and ignore you.

Poor communication. How do you get in contact with the clinic? They do not answer the phone, respond to emails or voicemails.

Let just say they dont care. No follow up visit. No communication. Not sure if this is even real. Been months since I was told someone will reach out.

Dr. Adams is amazing. She is very knowledgeable!